Maruti Suzuki has strengthened its inventory in Mumbai and contracted towing agencies to quickly repair affected vehicles in the city

The carmaker has sent an SMS to customers about preventive measures for their vehicles.

It has also appointed service managers for different areas in the city.

Maruti Suzuki has also tied up with insurance firms to quickly dispose claims.

India’s leading carmaker Maruti Suzuki has reached out to customers in Mumbai to help those affected by floods in the city. Heavy rains have led to many people being stranded in certain areas with their vehicles getting submerged in water. Maruti Suzuki has sent out SMS instructions to their customers in Mumbai informing them about what to do and what not to do to prevent further damage to their vehicles.

The carmaker has also assigned area-wise service managers and strengthened its inventory of spare parts to quickly repair affected vehicles. Take a look at all the measures put in place by the carmaker in its press release below:


New Delhi, July 3, 2019: In an effort to help its heavy rain-hit customers across Mumbai, Maruti Suzuki India has promptly reached out to the customers with precautionary steps to prevent car damage. More than 3.5 lakh SMSes have been sent to inform customers about preventive measures, which would help them to protect their vehicles from aggravating damage.

Maruti Suzuki has actioned series of measures. These include assigning area-wise Service Managers to help customers in distress. The mobile numbers of Service Managers are being shared with the customers in their respective areas, so that the customers can directly reach out for any assistance. Maruti Suzuki has also tied up with vehicle towing agencies to provide seamless 24×7 services. Inventory of spare parts have been strengthened to prevent any shortage and offer quick service. Additionally, the Company has tied up with insurance firms for quick disposal of claims.

“In these difficult times, quick movement of people helps them to address challenges in an effective manner. We are committed to ensure full-fledged support to our customers in this time of severity. Our request to customers is to not start a submerged car. This will help prevent consequential damages. Our dedicated teams have taken position at workshops to handle customers’ cars promptly. It is Maruti Suzuki’s endeavour to educate customers to handle cars impacted by water intrusion. Our similar proactive initiatives in other instances of flood have helped reduce damage to their cars,” said Mr. Partho Banerjee, Executive Director, Service, Maruti Suzuki India.