The newest entrant in the Indian four-wheeler market is prepped to offer after-sales services with increased transparency to customers
- Kia Motors has set up 192 service centres across 160 cities in India.
- Customers can schedule service and repairs using the Kia Link App.
- Customers can get live updates on the progress of service via the app.
- Customers can get a detailed report of time taken and costs incurred during service too.
- Four parts distribution centres to ensure timely supply of spares across service outlets.
Kia is set to launch its first-ever product in India, the Seltos SUV, on 22 August 2019. The SUV received over 6,000 orders in the first day of pre-bookings and the final number at launch will be much higher than that. Kia has now announced details for how it will be offering after-sales services for all those looking to buy the Seltos.
The carmaker has setup 192 service centres across 160 cities in India along with four Parts Dispatch Centres (PDCs) covering all four corners – Delhi-NCR, Kolkata, Chennai and Navi Mumbai. Kia will also be looking to make it easier for customers to keep track of the service of their Seltos SUVs and other future models using the Kia Link App.
Using the advantages of IoT (Internet of Things), Kia will integrate the process and its steps to the app where it can keep the service process transparent and paperless. Through the app, Kia owners will get notified about an upcoming service reminder to maintain the car’s health and can schedule a service appointment from the app itself at their preferred dealership or outlet.
This technology will help Kia’s dealers as well as they can keep a track of the vehicle’s reporting since the workshops are equipped with RFID scanners to help identify the cars coming in. Once scanned, a Kia service advisor will digitally diagnose the car at the e-Vehicle Health Check-up bay and then share the report with the customer via the Kia Link App.
Customers can also get real-time updates to stay informed about the work being done on their car by the service advisor via periodic alerts on the app. The aim is to increase the transparency of the time taken and cost of service and repair.
A detailed record of the work done during the service or any further work required will be explained to the customer via the Kia Customer Visual Guide (KCVG). The Kia Link App will also allow customers to pay for the services through the app’s payment gateway itself.
Kia’s service centres will also be using their Mobis Network for timely delivery of spares and parts from their four PDCs.
Source :- CarDekho.com